Legal

Cookie policy

How we use cookies and similar technologies.

Effective 1 January 2024 · Last updated 16 July 2026

This Cookie Policy explains how Palau BV (“Palau”, “we”, “us”, or “our”) uses cookies and similar technologies on our public website (www.palauproject.com) and SaaS platform (app.palauproject.com).

By continuing to use our services, you consent to the use of cookies as described in this policy.

1What are cookies?

Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit a website. They help us remember user preferences, improve performance, and understand user behavior.

We also use other technologies like service workers and local storage, which serve similar purposes but are not technically cookies.

2How we use cookies

We use cookies and similar technologies for the following purposes:

A. On the website

  • Functional cookies – To remember form input and sidebar state
  • Analytics cookies – To analyze browsing behavior using PostHog, Heap, and native service worker logging
  • Communication cookies – Used by EmailJS to manage contact form interactions

B. On the SaaS platform

  • Authentication cookies – To keep users signed in securely via Auth0
  • Session storage – To manage app state and interactions
  • Analytics cookies – To track usage patterns via PostHog and Heap
  • Preference cookies – To save user interface settings
  • AI usage tracking – To monitor use of AI features (capped to €10/month by default)

3Types of cookies we use

TypePurposeExamples
Strictly necessaryRequired to operate the platform and maintain securityAuth0, Supabase
FunctionalRemember preferences and settingsSidebar state, UI
AnalyticsTrack performance and improve servicesPostHog, Heap
CommunicationHandle contact forms and email deliveryEmailJS

We do not use marketing or advertising cookies.

5Managing your preferences

You can manage or disable cookies by adjusting your browser settings. However, please note:

  • Disabling functional cookies may affect core features such as login and form submissions
  • We use a cookie consent banner (where required by law) to obtain consent for optional cookies

6Third-party tools and services

Some cookies may be set by third-party providers:

ToolPurposeData location
Auth0Secure loginEU / US
PostHogPlatform analyticsEU
HeapPlatform analyticsEU
SupabaseBackend servicesEU
EmailJSEmail handlingEU / US
CohereAI interactionsUS (only for chat)
VercelWebsite hosting/CDNEU / US

7Updates to this policy

We may update this Cookie Policy to reflect changes in our technology or legal obligations. Updates will be posted on this page and notified by email when necessary.

8Contact

If you have questions or concerns about our cookie practices, contact:

info@palauproject.com

Palau BV, Tabakvest 9, 2000 Antwerp, Belgium